SDLC PM Information Technology Infrastructure Library (ITIL) Foundation
Course content:

  • ITIL V3 Course Introduction
  • ITIL Course Topic Overview
  • ITIL Service Strategy Overview
  • ITIL Service Strategy Planning
  • ITIL Service Requirements Processing
  • ITIL Service Design Overview
  • ITIL Service Transition Overview
  • ITIL Service Operation Overview
  • ITIL Service Operation & Performance Monitoring
  • ITIL Continual Service Improvement

Click here for detailed course objectives.

Book Information: Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book [Paperback] РBrady Orand (Author), Julie Villarreal (Editor) РISBN-10: 1466231327, ISBN-13: 978-1466231320

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